Everyday from 09:00 a.m until 10:00 p.m.

We are currently operating from home and online and our home address is as follows : Taman Peringat Putra, 16400 Melor, Kelantan. Get the directions here :

Fresh flower Chocolate Fairy light Teddy bear Balloons Cakes Fruits Wish card Wish stand Hijab Towel Request item

Option to place your order via e-mail / call / WhatsApp / website : Email : qesooma@gmail.com Phone / WhatsApp : (60) 11 5779 8509 Website : https://qesoomawixsite.wixsite.com/qesooma-creations/shop

Yes, you can. Email us at qesooma@gmail.com or Whatsapp us at (60) 11 5779 8509 , 1 day in advance. We will try our best to accommodate last-minute changes, however do understand that if the gift is out for delivery already, we will not be able to make the change.

Yes, you can. Email us at qesooma@gmail.com or Whatsapp us at (60) 11 5779 8509 , 1 day in advance. Upon confirmation by our customer service, your payment will then be refunded to you via in store credit only and can be used to purchase any product in our store with a standard expiry date of one year.

Yes., you can. We advice you to place your order online 2-3 hours in advance. Pick Up location as follow : Taman Peringat Putra, 16400 Melor, Kelantan

Yes, you can. Email us at qesooma@gmail.com or Whatsapp us at (60) 11 5779 8509 , 1 day in advance. We will try our best to accommodate request changes, however do understand that if the gift is out for delivery already or depends on the existing stock, we will not be able to make the change.

Cash Online Bank Transfer (FPX) E-wallets (TouchNGo, Grab etc.) Credit Cards (Visa / Mastercard) Paypal

We provide Free Delivery within Kota Bahru, Kelantan. There will be an additional surcharge for further locations based on areas that will be calculated automatically upon checkout. We also provide Nationwide delivery of outstation location. Please take note that price showed does not include shipping costs.

Yes, we do. Please ensure recipient is present at the address provided to receive the gift and best to provide us both receiver and sender’s contact. We only make the attempt to deliver once, if the delivery is unsuccessful, the flowers will be sent back to Qesooma Creations and a notification will be sent to you. A redirection fee will be charged for the second attempt to deliver (min MYR 35) and no replacement of flowers or in the event of failed attempt to deliver the gifts.

Yes, you can. You will receive an e-mail upon completion of delivery or you may contact our customer service team for further assistance as real-time tracking is not available at the moment. Nationwide delivery will be provided with a tracking number once it is being shipped out.

All products purchase online are not refundable unless proven misfit. All refund will paid in the form of Cash Voucher / Points which can only be used on our online store. In case of refund and complaint, please email directly to enquiry@qesoomagmail.com .

Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your product, you should mail your product to: Taman Peringat Putra, 16400 Melor, Kelantan You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.